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Reminders are configurations for sending automated notifications to Contacts to either notify the Contact of a newly issued Invoice, Quote or Credit Note or to remind them of an outstanding Payment Due or Statement.
Reminders can be either a Document reminder, which will attach the applicable Invoice, Quote or Credit Note that triggers the Reminders condition...
...or a Statement Reminder, which will attach the appropriate statement. Statement Reminders will send the Statement Type attached to the applicable Template. For example, if a Statement Template that has a Statement Type of “Outstanding Statement” is selected for the Reminder being added or edited, then the statement attached to the email that is delivered to the Client will be an Outstanding Statement.
Statement Reminders have the ability to override Document Reminders, so if an outstanding Invoice triggers both a Statement Reminder and an Invoice Reminder for the same period, only the Statement will be sent. This prevents the Client from receiving duplicate notifications.
Multiple Reminders can be configured to handle required dunning levels.
| Document Reminders will be sent in the following Order. First all Credit Notes, then all quotations, then all invoices followed finally by reminders for “All document Types”. This means that if you setup a general reminder for “All Document Types” then an alternate one specifically for Invoices, the Invoices will be sent on their specific reminder configuration, while Quotes and Credit Notes will be sent using the Reminder configured for All Document Types. ** Note that Statement Reminders will only be sent if there is an Invoice on the Clients account that meets the conditions of the Reminder. ** Reminders for specific Document Types (Quotes, Invoices or Credit notes) can be disabled globally by un-checking the applicable value in the Admin >> General configuration page.
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